Customer information
Last updated: 23 October 2026
Delivery within India
We currently deliver within India. Motifs by Parveen books the courier. A flat shipping charge of ₹150 applies per order across India and is shown before payment.
Dispatch
Available pieces are dispatched within two working days after payment. Payment day counts as day zero, and the next working day is day one. Working days are Monday to Saturday. Courier transit time is additional.
Cancellation before dispatch
You may cancel before your piece is dispatched. We refund the full amount paid, including any courier charge, to your original payment method. The refund is initiated within two working days of cancellation. Working days are Monday to Saturday.
Returns, exchanges and concerns
We do not offer returns or exchanges for a change of mind. If a piece arrives damaged, defective or different from what was agreed, contact us within three days of delivery with details so we can review the issue. Please record and share an unboxing video. If one is unavailable, provide other available evidence for assessment. Its absence does not automatically prevent a review.
Accepted claims
For an accepted claim involving a damaged, defective or not-as-agreed piece, Motifs by Parveen covers return-courier charges. Once the agreed return is received, we arrange the appropriate refund or an agreed replacement, with replacement subject to availability. If a refund is arranged for an accepted claim, it includes the original outward courier charge. Motifs by Parveen also covers the return-courier charges.
Refund processing
Refunds are issued to the original payment method and initiated within two working days after receiving the agreed return. Working days are Monday to Saturday. The time for funds to appear may depend on the payment provider. The return-receipt condition does not apply to goods you never received.
Lost parcels
If a parcel is confirmed lost, we offer a replacement of the original piece where available. If it is unavailable, we discuss other available pieces with you. If a suitable replacement cannot be agreed, we refund the full amount paid, including courier charges, to the original payment method. We initiate that refund within two working days once the parcel is confirmed lost and a refund is agreed. Working days are Monday to Saturday. You do not have to accept a different piece instead of a refund to which you are entitled under applicable law.
New design ideas
We welcome feedback and conversations about new design ideas. Whether an idea can be taken forward depends on the design and our discussion. Changes to existing pieces are not currently offered.
Collection arrangements
Motifs operates online. Personal pickup is not a regular service and may be agreed privately in exceptional circumstances.
Contact and grievances
Grievance contact: Parveen Motiwala. Email: MotifsbyParveen@gmail.com. WhatsApp: +91 8452910033. You may also report a piece or delivery concern by Instagram DM to @motifsbyparveen. Location: Thane, Mumbai Metropolitan Region, Maharashtra, India. Grievances are handled subject to applicable consumer-law requirements.
Your consumer rights
Nothing in this policy limits rights or remedies available under applicable consumer law. These rights take precedence over any conflicting policy term.