Privacy policy

Last updated: 2 November 2026

About this policy

Motifs by Parveen is operated by Parveen Motiwala, based in Thane, Mumbai Metropolitan Region, Maharashtra, India. This policy explains how we handle information you provide when contacting us, discussing a piece or new design idea, or arranging delivery.

Information you provide

For website enquiries, your name, message and either email or WhatsApp number are required. We also receive information you choose to share in conversations, including product interests, questions and feedback. We request an address only when needed for delivery, not for a general enquiry.

How we use information

We use enquiry and contact information to respond, discuss your request and coordinate agreed customer arrangements. Sending an enquiry does not by itself give permission for marketing. Sharing a new-design idea does not confirm that we can take it forward.

Who handles information

Parveen and her administrative staff handle customer information. Tailors and artisans do not require customer personal information for their work. We share the delivery and contact details needed by the courier to arrange shipment or collection. Communications made through WhatsApp, email, Instagram or Telegram also involve the relevant service provider and its own privacy practices.

Storage arrangements

Website enquiries, saved delivery details, order records and sign-in records are stored in protected Wix collections. Server-side access checks protect these records. Communications sent through WhatsApp, email, Instagram or Telegram are also handled by the relevant service provider.

Saved delivery details

After you verify your email, checkout can show your saved delivery details or the delivery address from your most recent order using that email. Choose Save these delivery details to remember a new address. You can edit the details before ordering or choose Forget saved address. Forgetting stops address suggestions; delivery details on existing order records remain unchanged. Saved delivery details are kept privately and are not sent to website analytics.

Optional Telegram order updates

You can connect Telegram from your private order page by opening the bot and pressing Start. When connected while signed in with your verified email, we save your chat identifier and preference for updates on this and future orders using that email. Updates may include order status, buyer, delivery and item details. This is optional and does not subscribe you to marketing. Disconnect for this order stops that order’s updates only. Stop Telegram updates removes your saved preference and existing order subscriptions. You can also block the bot in Telegram. Previously delivered messages remain in your chat. Email order updates continue independently.

Marketing choices

The enquiry form offers two separate optional choices: receiving collection news, newsletters and offers through WhatsApp, email and Telegram; and sharing a provided email address with Meta and Google for advertising audience matching and personalised Motifs advertisements. You may enquire without choosing either. Your selections record your preferences. Existing enquiries are not automatically treated as marketing permission.

Website analytics and advertising

We use Wix Analytics on public browsing pages to understand visits, page use, product views, product-link clicks, cart additions and clicks to contact Parveen. Wix may process browser and device information, online identifiers, approximate location, referral sources and page interactions, according to the site's consent policy and your choices. Reports may omit visits blocked by browser settings or tracking protection.

Our custom interaction tracking sends public product identifiers and descriptions, not customer names, email addresses, delivery details, payment proofs or shopping-help messages. We exclude Collection Admin, Order Admin and the entire checkout/My orders route from this tracking.

We also use Google Analytics 4, connected through Wix, to understand public-page visits, traffic sources and product interactions. Eligible browsing events and online identifiers are sent to Google according to the site’s consent policy and your choices. Google Analytics may use cookies to distinguish browsers and sessions. We do not send customer contact details, delivery information, payment proofs or shopping-help messages through our custom analytics events. Google Analytics is a separate service from Google Gemini shopping help.

Meta Pixel and advertising audience matching are not enabled by this analytics connection. Visitor tracking choices are separate from permission to use contact details for marketing.

Retention

We retain information for as long as needed for the stated purposes and applicable record-keeping requirements. Our approach is to review records periodically and delete information no longer needed, while retaining records required by law or needed to respect marketing preferences. Different types of records may have different retention needs.

Your requests and marketing withdrawal

Email MotifsbyParveen@gmail.com to ask about your information, request a correction or deletion, or withdraw marketing permission. Parveen or administrative staff handle requests manually. We also honour requests to stop marketing received through the channel used to contact you. No automated unsubscribe service is promised. Requests are handled subject to applicable requirements, including records that need to be retained.

Changes and privacy contact

We may update this policy as our practices change. The date shown on this page identifies the latest version. Privacy and grievance contact: Parveen Motiwala. Email: MotifsbyParveen@gmail.com. WhatsApp: +91 8452910033. Location: Thane, Mumbai Metropolitan Region, Maharashtra, India.

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